Your order is processed within 24 hours and will usually be shipped by the next business day. If there is a back order situation, you will be notified by email. Pet Store US is not responsible for misdirected or undeliverable packages. We ship USPS and delivery times vary depending on where in the country you are located.
Return Policy You may return any item purchased from Pet Store US for a full credit or refund, keeping the following in mind: Items should be in new condition (Unopened) with original packaging and the item is returned to us within 30 days of receipt.
You contact Pet Store US and receive a RMA number Prior to returning the Item.